Aliud supports all kinds of sellers, who in turn interact with customers. Some of these sellers (or customers) occasionally find themselves in legal disputes which might lead to a legal request for information about a particular Aliud service user, MyStore, seller, or transaction. Aliud also receives requests from law enforcement or other government institutions for personal information in the context of an investigation or enforcement of applicable laws. These guidelines explain how we balance our legal obligations, the requesting party’s needs, and the privacy rights of our service users, sellers and their customers.
These are the principles that guide us when we respond to legal requests:
- When a third party demands identifiable non-public information (such as personal or financial information about a merchant or customer), we will not share this information unless we are legally required to do so;
- We will notify affected individuals before we produce information about them, unless we are legally prohibited from doing so;
- When a third party requests information about a seller, we will not also provide information about the individual’s activity as a partner, customer, or a user of Aliud's consumer-facing apps or services (such as Apps or Slide'n Pay) unless the legal request or court order specifically identifies and requests this additional information; and
- When a third party requests information about a merchant, we will not provide information about that seller's customers. This information is in the seller's custody and control. If you are requesting information about a seller's customers, please send your request directly to the relevant merchant.
What do I Need to Submit?
Each request should include the following information to assist with processing your request and reduce the chance of a rejection:
- The name of the requesting body
For example, the court that issued the subpoena, or government agency that authorized the request
- The law or other authority that compels production
- The Aliud entity from which you are requesting records
Please see below for which entity controls the information you are seeking. We cannot respond to requests directed to “Aliud” or “AliudApp” - you must specify one of our corporate entities.
- The subject of the request
For example, an individual’s name, email, business name, or website address.
Notice: Aliud cannot identify individuals with a common name (eg: Jane Smith) without additional information. Please do not provide us with an individual’s SSN/SIN, other government identification number, or a bank account number, or payment card number
- The specific information requested
See ‘What Types of Information does Aliud Control?’ section below
- If the request must be kept secret, please: (1) enclose a non-disclosure or restraining order, or (2) identify the legal or regulatory basis for the requirement
We will not notify the subject upon receipt of a Grand Jury Subpoena
- If you require a Custodian of Records Affidavit or Certificate of True Copy, please let us know.
- Deadlines for production, where relevant
- Where Shopify should send the production
For example, email address of the requester
Notice: We strongly prefer to provide information electronically where feasible. Requiring physical production will delay our ability to respond.
What types of Information Does Aliud Control?
In order for us to properly respond to your request, you must identify the type of information you require -- please use the specific defined categories below. This enables us to make sure that the proper Aliud entity is responding to your request, and that we respond in line with relevant laws. This also allows us to adopt different approaches depending on the sensitivity of the information requested. We break our information into four categories, as follows:
- MyStore and Profile Information
This includes non-public information relating to a specific MyStore, such as store revenues, profile data, Aliud IQ, countries into which a store has sold, invoices for Aliud services rendered, method of payment for Aliud services, connected bank account(s), Offer lists, store transactions (without customer information), payouts (if using Aliud Slide'n Pay), tax documents, contracts between the store and Aliud, and every interaction with any Aliud service.
This information is generally protected under our contracts with our Sellers.
To request this information, please send a request to the Aliud entity which processes information in the Seller's location. You can find the specific contracting entity at the bottom of this page. We cannot respond to a request unless you make the request to the proper legal entity. Please ensure that the requesting body has jurisdiction to compel the Aliud entity to produce documentation (see ‘Jurisdiction’ section below for any questions).
- Seller or Partner Information
This includes information about the identity of a specific Seller or Partner as an individual, such as their name, listed address, phone number, email address, IP addresses, and any contact information on their account.
Please note that Aliud does not control the flow of funds to a seller—this is done independently by the third party payment processor used by the merchant (even if they are using Aliud Slide'n Pay, this is done by Stripe or by Paypal). Sellers are not entitled to any revenues from transactions until their funds clear the credit card settlement process and their payment processor deposits them into a Sellers’ bank account (with no involvement from Aliud). As such, we cannot garnish receivables or apply liens or levies, even on money generated through Aliud Slide'n Pay.
This information is generally protected under applicable privacy and data protection laws.
To request this information, please send a request to the Aliud entity which processes information in the Seller's location. We cannot respond to a request unless you make the request to the proper legal entity. Please ensure that the requesting body has jurisdiction to compel the Aliud entity to produce documentation (see ‘Jurisdiction’ section below for any questions).
- App Information
This includes information about users of Aliud's consumer-facing apps and services, like Aliud or Slide'n Pay. For these services, we hold information about how the individual uses the service, their account registration information, and when someone uses Slide'n Pay, their stored payment information.
We will not produce this information unless the request specifically identifies one of these services.
This information is generally protected under applicable privacy and data protection laws.
To request this information, please send a request to Aliud & Co. Global Innovations inc. We cannot respond to a request unless you make the request to the proper legal entity. Please ensure that the requesting body has jurisdiction to compel the Aliud entity to produce documentation (see ‘Jurisdiction’ section below for any questions).
- Other Information
We also store other information associated with specific Aliud services (such as Aliud Seller, Aliud Buyer, Aliud IQ, Aliud Insights, Aliud Assistant, or our corporate websites. Please contact us for more information if you require information relating to one of these services. We will not produce information about these additional services unless your request specifically identifies the service.
How do I Serve my Request on Aliud?
Each Aliud entity has its own service address (See the ‘Types of Information’ section for more details about which entity controls the information you seek). As discussed above, the proper entity might depend on the location of the specific seller or customer subject to your request. If you are unsure of the proper entity, or if you name the wrong entity, we can direct you to the appropriate Aliud entity that maintains the relationship with a particular seller or customer.
Additionally, in many cases we may be willing to accept service by email. To inquire about email service, please reach out to us via Legal@aliud-co.com
. Service by email is for Aliud's convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.
For service by mail, please see our contact information below:Aliud & Co. Global innovations, inc.
ATTN: Chief Legal/Privacy Team
651 N. Broad St.
Middletown DE, 19709
We may object to requests that are improperly served, which may delay your receipt of information you are demanding.
We will produce information when the requesting body has legal authority to issues - and jurisduction to enforce - the relevant request, subpoena, or court order. As States may only exercise their legal authority within their territorial borders, except when they have obtained legal authority through mutual legal assistance processes in other State, this may occur in two types of cases
If you would like to make a request from the United States directed to a non-US entity, we treat jurisdiction on a state-by-state basis in accordance with American law. Accordingly, you will need to issue or domesticate the request in the particular state in which the relevant merchant(s) or partner(s) are located - unless the requesting body has statutory federal authority. For example, Aliud & Co. Global Innovations inc. may only provide information about sellers who have registered for our services in New York in response to a request from a New York authority.
Please note that while we intended to have a few subsidiaries incorporated in the US, those entities will not not have control or custody of information that is likely to be responsive to legal requests. For example, Aliud & Co. Global Innovations inc. (USA) is responsible for developing and maintaining distinct applications (commercial software 'Aliud Seller App' and virtual marketplaces 'Aliud Buyer App'). It will not necessarily have control or custody over Aliud IQ, Aliud Assistant, Seller or Partner Information, or Buyer Information.